FREQUENTLY ASKED QUESTIONS
We strive to ensure that the product pictures are consistent with the actual items. However, due to factors such as shooting light and display device differences, there may be slight color differences or detail variations. But the core functions, materials and main features of the product will be consistent with the picture description.
You can log in to our official website or APP, enter the Personal Center - Order Details page, find the corresponding order and click "View Receipt" to download or view the electronic receipt. If you need a paper version, you can also contact customer service for assistance.
If you need to return a product, please contact our customer service first.
• When returning the product, please ensure that the product is intact and the packaging is undamaged, and all accessories and gifts must be returned together.
• If the product or packaging is damaged, you need to compensate according to the value of the product.
After the customer service confirms the return information, you can send the product back according to the instructions.
If you see an item marked as "out of stock", you can directly contact customer service to inform them of the product information you need. Our customer service will help you check the restocking plan or relevant alternative solutions for the corresponding product, and try our best to solve your needs.
Our delivery coverage includes the entire territory of Russia. You can place your order with confidence, and we will deliver the product to the address you filled in.
If you cannot find the product you want on the website, feel free to contact customer service. Our platform covers all brands and all categories of products. As long as you provide a picture of the product you want, we will try our best to find it and arrange relevant services.
